Cynthia Akufo Addo

Document Control and Compliance Manager, Crossrail

Cynthia Akufo-Addo is the Document and Data Compliance Manager at Crossrail.  She is responsible for meeting the legal and regulatory requirements supporting planning, design and construction information.  Cynthia provides information assurance evidence (completeness, integrity and approval); through performance monitoring and contract reporting and sign-off.  Cynthia began her career; auditing and investigating process non-conformances in the Forensic Science industry.  She has been with Crossrail since January 2015.

Session Details

Information and Compliance Management – Control of Documents and Data at Crossrail
4.05pm - 5.00pm

Dissemination of good practice, lessons learned and innovation from the Crossrail construction programme. 

Crossrail is the largest infrastructure project in Europe.  Costing £14.8billion; connecting 40 stations running from Reading in the west, to Shenfield and Abbey Wood in the east; through 42kms of newly construction tunnels underneath central and south east London. 

Opening in December 2018; The new line will, for the first time, connect Europe’s busiest airport, Heathrow, with the key employment hubs – the West End, the City of London and Canary Wharf on one rail line. 

Within the central section, 24 trains per hour will operate in both directions enabling 200m journeys per year or a 10% increase in London’s rail capacity (the largest increase since World War II).   

The Crossrail project will have generated in the region of 15 million pieces of complex documented information.  This information is either required by Crossrail directly for the design and construction of the railway, or by the Infrastructure Managers for its future operation and maintenance.  So having a well structured and rigorously controlled information environment is critical in supporting effective contract close-out and programme handover. 

Learning Outcomes:

  • Importance of information environment in multidisciplinary engineering and construction projects.
  • How the Crossrail information strategy facilitates smooth information handback from contractors.
  • How the Crossrail information strategy facilitates smooth information handoverto the client. 


"Passing on the lessons and good practice that we have learned at Crossrail is an absolutely essential part of raising the bar in the delivery of major projects. With an unprecedented number of infrastructure schemes around the corner, now is the time to start sharing what we have learned so the UK can build on its reputation for delivering on time and on budget” 
Andrew Wolstenholme, Chief Executive, Crossrail.